Aplicom's total service concept guarantees superior competitiveness for Aplicom system partners on the professional M2M market - including vehicle telematics and wireless telemetry. In addition to providing hardware products, the Aplicom's service concept includes application tools and software platforms, together with customer support, training and consulting services.
Aplicom System and Service Partners are entitled to technical support as required while managing their Aplicom units. The Aplicom Technical Support Team provides System Partners with professional technical support via email and by telephone.
Access to technical support may begin immediately when new partners start working with Aplicom products and services. Aplicom partners have often benefited from consulting the Technical Support team with various questions. The Support team answers technical questions and assists in problem solving.
The support service team works closely with the Aplicom development department, providing significant advantages when customer service requires in-depth knowledge of products. Thanks to this collaboration, the support team is also ready to provide additional details on product changes and other advanced servi.
Partners may also receive a test server, as well as information and code samples for using Aplicom standard protocols.